FAQs
Welcome to our FAQs page! Have questions? We've got answers.
Wondering about finding your perfect shoe size? Check out our easy-to-follow size chart on the website for accurate foot measurements. For more sizing help, contact our customer service team.
Curious about our shoe materials? BlueBird Shoes are crafted using top-notch materials such as genuine leather, synthetic fabrics, and premium rubber soles. Look at the product description for specific details on each shoe style.
Have wide feet? No worries! Our designs cater to various foot widths to ensure a comfortable fit. Browse customer reviews or contact us for personalized recommendations based on your foot width.
Need international shipping? We ship to select countries. During checkout, choose your country. Keep in mind that shipping rates and times for international orders may vary. For more queries, reach out to our customer service.
Want to maintain your BlueBird Shoes? Here are some care tips: wipe them clean with a damp cloth, use a mild soap for leather shoes, avoid extreme heat and direct sunlight, and store them in a cool, dry place when not in use.
Not satisfied with your order? We offer a 30-day return/exchange policy for unworn merchandise. Follow the detailed instructions on our Returns & Exchanges page.
Searching for vegan-friendly options? While some styles are vegan-friendly, others may not be. Check the product description for material details.
Placed an order? Once your order ships, you'll receive an email with a tracking number for easy monitoring. If you encounter tracking issues, contact us for assistance.
Interested in gift cards? Find electronic gift cards of various denominations on our website. They make perfect gifts for any occasion, allowing recipients to choose their favorite BlueBird Shoes style.
Have more questions? Reach out to our customer service team at hello@bluebirdshoes.co. We're here to help!
Blue Bird Shoes was born from the desire to unite comfort with a creative and playful design.
Our production is handmade, 100% Brazilian and made with great care with more than 110 processes involving up to 33 artisans. To always keep your Blue Bird spotless, check out all the special care guidelines.
For better storage, always store your Blue Bird in the cloth bag that comes with the product to avoid natural wear and tear.After purchase, the product requires some care related to use, cleaning and storage, which directly influence the durability of the shoes and are the sole responsibility of the consumer.It is necessary that the footwear is sanitized before storage and that the place of storage is dry and ventilated, allowing the product to ventilate.
The credit card numbers provided by the Holder will be recorded directly in the card issuer's database, so merchants will not have access to this information.Upon receiving the card data, the administrator will verify the transaction online, at which time it will inform you whether or not the purchase was authorized.If you choose to save the card for future purchases, the data you provide will be recorded at our payment gateway and is fully compliant with PCI DSS 3.2 security standards, as a Tier 1 service provider, the highest security standards in the payments.